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Online
Support
We
are pleased to offer Live Support to all of our clients.
Live Support is offered during our regular business hours
9am-5pm, Monday to Friday. So if you have a question or
need help just click on the Live Support graphic and a technical/sales
support representative will help you:
We
are in the process of developing our online support content.
If you don't see what you are looking for or would like
to suggest documentation to be added to this area please
don't hesitate to telephone or email
us.
Web Hosting Customer
Support
Information found here includes: how to make online account
payments; email setups; service setup request, using Frontpage
and more. Please note that we are constantly developing
more content for this area. Please check out the current
support content before
calling or emailing the support team. Also see the Web Hosting
FAQ
or click on a Live Support icon during our business hours.
Domain Name - Frequently
Asked Questions
(a.k.a. frequently answered questions)
Domain Name Management Support
The support documentation for domain name management can
be found within the domain name manager itself. Click here
to access the domain name management login area. Please
use the management area to update domain name registry information,
including changes in address and contact information, we
are unable to this on your behalf. Click
on a Live Support icon during our business hours or chat
help.
POP Mail and E-mail Alias Account Support
Click
here
request setup, modifications and additions to POP mail and
email alias accounts.
Domain Name Registration Support
The majority of the domain name registration support can
be found during the domain name registration process. Click
here to view our domain
name FAQ.
SearchBC.Com FreeMail Account Support
Click here
to view SearchBC.Com FreeMail support and here
for FreeMail FAQ.
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Telephone
and E-mail Support
Basic Telephone Support is available for all SearchBC.Com
customers between the hours of 9am and 5pm, Pacific Standard
time.
For telephone support call:
604.684.8055 or
1.800.354.2994
E-mail support
is also available throughout the day.
If you don't speak to one of our support representatives
directly please be certain to leave a voice mail message
or send email which includes the following information:
- date
and time of call
- your
email address
- your
support question
- your
telephone number and the times during which you can be
reached
- your
customer I.D. number (hosting customers only, find this
on any one of your monthly invoices)
- if
you are a domain name registraton customer only please
be sure to let us know the domain name you have registered
or are trying to register
Providing
the above information will help us support you more effectively
and efficiently.
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