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WEB HOSTING CUSTOMER SUPPORT

This area is under continuous construction. If there is information you would like to see added here please email support@searchbc.com with your request.

Account Intro. Support
Account Payment Method Changes/Updates
CGI Scripts
Change of Address/Account Contact Info. Instructions

Change Your Web Site Password
FrontPage Intro. Support
->Setup E-mail Addresses for Your Site
->E-mail Alias Setup
->E-mail Autoresponder Setup
->POP Mail Account Setup - General
->POP Mail Account Setup - Microsoft Outlook

Support Contact Information - Telephone & E-mail


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Setup E-mail Addresses for Your Site

If you would like to setup email addresses for your account while reading the following instructions click here (this will launch a second browser window allowing you to read the instructions while going through the setup) or when you are ready go to the SearchBC.Com Web Hosting Account Control Panel.You can download this documentation here.



Login with your site username and password and click on "Domain Mail Services" in the menu. There are two types of email addresses you can set up: email aliases and pop accounts. Email aliases are used when you wish to redirect the mail to another existing email address. The existing email address can either be a POP account on our system, or an email account anywhere on the Internet.



To set up an email alias click on "Email Aliases" inside of Domain Mail Services. There is a field to enter the left-hand side of the email address and a drop-down list to select the domain name for this redirection. If you only have one domain name on our system then the drop-down is not used. In the field labelled "Redirect to" enter a valid, existing Internet email address. Email will now be redirected transparently from the new email address to your existing Internet email address. You can also redirect email to multiple existing Internet email addresses: simply enter eachk email in the "Redirect to" field, separated by a comma.

To edit an email alias simply click on the email address in the list. You can then either change the existing Internet email address, or delete the email alias. POP Accounts are email addresses which reside on our servers, with their own username and password.


To setup an email autoresponder go to the SearchBC.Com Web Hosting Account Control Panel. Log-in with your site username and password and click on Domain Mail Services. Follow the instructions provided from there.


To set up a POP account select "POP Accounts" under Domain Mail Services. Be certain to read below if you are setting up a POP account for use with Microsoft Outlook. There is a field to enter the left-hand side of the email address and a drop-down list to select the domain name for this POP Account. If you only have one domain name on our system then the drop-down is not used. Enter the password you would like to use and click the "Add Address" button. The POP account will be available for use immediately. Usernames for POP accounts are generated automatically, by using the email address and converting the 'at' sign and the period to an underscore. For example "yourname@example.com" would have a username of "yourname_example_com". The password is assigned by you. In your mail program use "domainmail.searchbc.com" as the incoming/POP server. You must use your current provider for outgoing SMTP email. Check with your ISP for the name of their email server.

To change the password or delete a POP account click on the email address from the list. To change the password of a POP account enter the new password and click on "Update". To delete the POP account simply click the "Delete" button. Any email stored on the system will also be deleted when you delete the POP account!



Setup of POP Accounts for Microsoft Outlook

To use your POP accounts with Microsoft Outlook you need to create a new account. Select "Accounts" under the "Tools" menu of Outlook. An Internet Accounts dialog box will appear. Select the "Add" button, then the "Mail" menu item. You will then be walked through a Wizard to set up your account. The "Display name" is simply your real name. Select "I already have an e-mail address I'd like to use", and enter the address of your POP account on the next screen. Select "POP3" for the incoming mail server type, "domainmail.searchbc.com" for the Incoming mail server and use your ISP's mail server for the Outgoing mail server. The last screen is for your Account name and password. The Account name is the username generated from your email address.


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